聯絡及家長支援 / Contact & family support

聯絡電郵 / Contact email

hello@ottercub.com

請簡述遇到的問題、頁面及裝置。如需查核帳戶，請使用家長帳戶電郵。截圖請先遮去孩子資料；勿傳送密碼、家長 PIN 或完整卡號。

Describe the issue, page and device. Use the parent account email for account enquiries. Hide child information in screenshots, and never send a password, parent PIN or full card number.

帳戶及練習 / Accounts and practice

忘記密碼可先使用 重設密碼。如題目或發音有疑問，請附上科目、年級及題目內容。五題 免費體驗 及 phonics 入門 不需信用卡。

Try password reset if you cannot sign in. For a question or pronunciation issue, include the subject, grade and question. The five-question free sample and phonics starter do not need a card.

取消續訂與收費查詢 / Cancellation and billing

請在續訂日前從購買時的家長電郵 提出取消要求，並附上收據編號（如有）。取消目前由人手處理，請保留確認。詳情見 收費及取消說明。

Before renewal, request cancellation from the purchasing parent email, with a receipt reference if available. Cancellation is currently handled manually; keep the confirmation. See billing and cancellation information.

私隱要求 / Privacy requests

如需查閱、更正或要求刪除帳戶／孩子資料，請 提出私隱要求。詳情見 私隱通知。

For access, correction or deletion of account or learner information, send a privacy request. Read the privacy notice for details.